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TestimonialsAfter each Client that I represent or transaction that I close, I send out a Customer Service Survey. I pride myself on the level of service that my Clients receive and here are some of the things they've said over the years. Enjoy! –Robert "Robert really understood what we were looking for in a home and was very open to other suggestions to fit our preferences. Robert had our best interest in mind every step of the way and was very patient with us during such a big decision in our lives. He was always available and we WILL recommend him to others." “Robert SOLD our home in 38 days!!! That's unheard of in this market! I've bought and sold 3 homes and Robert is by far the most outstanding. He exceeded all of my expectations and I will refer him over and over again. Can't thank you enough Robert!" "Great communication, you're a straight shooter that doesn't play games! I would use Robert again in a heartbeat! He's a true professional, a go-getter, knows the market, and has the bandwidth to see the big picture, without missing the details." "We were extremely impressed! I think buying a property, sight unseen with a 10 day Escrow, and feeling comfortable throughout the whole process says it all. It was a pleasure to work with you Robert!” "What I liked most about working with you was your availability on short notice and you always returned calls promptly. You will be my Realtor for any future purchase or sales. Customer service is SO important to me and I'll recommend you to anyone! Thanks Robert!" "Robert, we appreciate your enthusiasm and willingness to "go the extra mile." We look forward to working with you again soon." "Great disposition, positive and determined! He's eager, but not overly aggressive. Even though this was a very challenging, minimal commission transaction; you gave it and treated me as if it was your top priority. Thank you for never stopping or slowing down!" "You were very helpful when times got rough and if we had to do this transaction all over again, we wouldn't want anyone but you by our sides. You went above and beyond what we expected and were always available to us. There was no bull that came out of your mouth and that was seriously appreciated! THANK YOU ROBERT!!!" "Robert was a blast to work with! He was prompt and diligent in getting us the perfect home. Thank You for being so patient and easy going!" "You were easy going, easy to get a hold of and always made us feel at ease. Robert always kept us informed during the entire process, in a timely manner. He worked so hard to make sure Escrow closed on time. You went above and beyond to make our experience a good one and we will highly recommend you. We also felt like we gained a friend! Thank You so much!" "You are professional in your dealings with Clients, yet you treat your Clients as human beings, not as "cases" or numbers. You were always available to answer our questions, even if we had 10 of them a day! Great sense of humor as well! Thank You!!!" "You're knowledgeable, informative, responsive, loyal, trustworthy, and friendly; just an all-around great person to do business with. We appreciate everything you did to help us purchase our property. You do what you say, and you say what you do!" "Robert, we have bought and sold many homes over the years, and no one has given us the service and attention to detail as you have. We will never forget that you sold our home in less than 72 hours!" "The best memory that I have of working with Robert is how much we laughed together! He was very knowledgeable, taught me everything I now know, but he always made the experience very fun! Robert's Fantastic!" "Clone Robert!!! He worked with us for a long time and truly had our best interests in mind. We've purchased 5 homes and Robert Sousa is by far the best Agent we have ever had!" "Robert, thank you for sticking with us and completing the sale of our home. We will be working with you again soon!" "The fact that you drove all the way to Santa Maria, multiple times, to help us find our First Home; meant so much to us. It was the best experience to buy our place with you and we can't wait to do it again!" "In our conversations with Robert, we felt like we were dealing with a trusted friend. Robert Sousa always projected himself professionally. At the same time, we felt confidence in what he said. That was so comforting! Robert was never pushy with us, but he was persistent on keeping us informed of property that he felt we may want to see. Ultimately, it led us to the home we just purchased." "Robert was fantastic. The most memorable part of my purchase, was when Robert called and told me the Bank had accepted our offer, I was shocked! He went beyond my expectations and I will refer him to everyone. To Merrill & Associates Real Estate; don't ever let Robert leave your Agency, he is the BEST!" "Robert is one of the most aggressive agents we've ever met. And we mean aggressive in a GOOD way! He found an interested Buyer, pursued them, and closed the deal. He is exactly what a Seller wants in an agent, A+" "Robert was very honest with us and worked very hard to keep us as up to date as possible. We loved that he didn't try and sell a home to us, but let us fall in love with the home we wanted." "Very knowledgeable about the market and short sales. He was also very professional and a pleasure to work with. Robert was always very friendly and never waivered his ability to follow up on the many homes we had interest in. |
